Depending on the Online Banking service you are using, our certificates have been "digitally signed " by Entrust or Verisign as follows: Original Online Banking. Your new Westpac Online Banking is now even easier to use, with great new features across online, mobile and tablet. Gain more control of your finances with. New Westpac Online Banking with exciting new features gives you the Forgot customer id or password from the sign in screen online and follow the prompts. Online Services · Personal banking · General support · Getting started.